Hot Tub Customer Reviews

We believe at Hotspring World we offer the very best hot tub ownership experience in the UK today. Read some of the customer reviews from our Kent hot tub showrooms and find out why.

John Rabbetts
John Rabbetts
23:47 12 Mar 19
We bought a Endless Swim Spa from Martyn a few Months ago - Hotspring World and in particular Martyn were great - we also went to another show room to try the spa out before we bought, no pressure selling just good advice, When I ran out if chemicals and Martyn wasnt at the shop he even dropped some around to the house. Really great service!
paul lanceley
paul lanceley
18:03 06 Mar 19
We purchased a hot tub at the end of last summer which we are really happy with. Paul and Martyn are really knowledgable and friendly and any problems that we have had with the water quality has been dealt with quickly and efficiently. The advice that we have been given has rectified the problem. Can’t recommend them highly enough.
Gary Pallin
Gary Pallin
12:12 14 Feb 19
We were looking to replace our 15 year old Sunset hot tub that had died a death when I came across the Hotspring brand and was particularly impressed by their online reviews. We visited Hotspring World Ashford and were greeted warmly by Martyn and the team and impressed by their expert knowledge and experience. They were able to give balanced views on the various products in the Hotspring brand without being too pushy or over selling. Throughout the whole process - we felt that Martyn had our best interests at heart and was able to offer tips and advice for getting a great deal and also tips on how to look after your hot tub efficiently to get the best out of it. Throughout the sales, installation and post sales process Martyn, Paul and the team have ensured that everything went to plan. We are delighted with the Hotspring Envoy NXT we purchased and the excellent service and support we have received from the team in Hotspring World Ashford - located in the Longacres Garden Centre. We are more than happy to recommend the brand and the great team in Ashford - who continue to support us years after we purchased the tub. Thank you - Gary & Julie - Hotspring Delighted Customers
Steve S
Steve S
20:14 29 Oct 18
Hot spring Envoy 2018. I couldn't rate these guys and this hot tub enough. My experience from the very first time I went to Ashford to now has been fantastic. I found Martyn to be friendly, engaging, patient, helpful, supportive, knowledgeable and passionate about the products he's selling. Thank you Martyn and Paul for all your help and support throughout the sale, delivery, set up and above all, your continued after sale support. Highly recommended.
Barry Wells
Barry Wells
13:26 10 Sep 18
We have now had hot tub for six weeks and its been in use most days.After a long day at work it’s so relaxing to step in the tub with a cold beer and let all the stress float away. Many thanks go out to Martyn Gent nothing is to much trouble and a call to him and things got sorted plus a thank you to the two guys that did the install Dave and Mike, what with having to take tub up the side of my next door neighbors over their fish pond and taking out a fence panel; really helpful from start to finish very informative and knowledgable from all three dudes.
Carol Foster
Carol Foster
18:04 14 Jun 18
We brought our new 6 man hot tub back in March 2015, Best thing we did!! We used to have an above ground pool which was not always warm. Our hot tub is always on, hot and ready to use all year round. It is great in the sun, star watching at night, snow flakes in the winter with lots of steam, good fun for all including kids and non swimmers. Had a bad day!? Jump in the hot tub relax and rewind with a floating bar makes any day better, it also eases aches and pains! This is the best luxury toy we have brought. 3 years trouble free so far with excellent back up and accessories from Martyn & crew @ hot spring world long acres garden centre Ashford. Thank you M P & C A Foster
John Kidd
John Kidd
22:03 02 Jun 18
We happened to be looking around Hot Springs in Ashford, not really sure what if anything we wanted! Then we met Martyn and Paul. Two great guys that have a product to sell that is not only superb but they have total faith in and obviously love what they do. We ended up buying a Sovereign, this was installed just over a week ago and we are so happy with everything. In it every night, can’t imagine not having one ever again. With Hot springs in Ashford you get top advice, support and 2 guys with great knowledge with a passion for customer happiness and service. I will always recommend them as the best in the business! Thanks you both for changing our lives! Our hottub has helped us sleep better, relax more and is now saving me visits to my back specialist as it feels so much better! Making life better every day! I believe it now!
Gabriel Murillo
Gabriel Murillo
18:46 08 Apr 18
If you are looking for the best hot tub in the world talk to Martyn. He will make sure you are comfortable during your visit and will make sure you find your perfect hot tub.
Tina Sheldrick
Tina Sheldrick
13:55 02 Apr 18
I have no reservation in recommending HotSpring World, Ashford. I bought a used 3 person hot tub from them in 2015 and the service I received from both sales and installation teams was excellent. We loved it so much that within a year we upgraded to a new 5 person model and again the service was friendly, helpful and efficient, and we have had trouble free enjoyment from our Aria hot tub since. Amazing quality product, great advice from Paul and Martyn in the showroom, both before and after purchase and fantastic installation team. What more could you want!
Luke Saunders
Luke Saunders
10:10 05 Feb 18
Had our Hottub for a couple of months now, and I have to say that I would never have thought that I would get as much pleasure from it as I do! As a purchase experience Martyn made this a real pleasure. Nice to meet a salesman that has the knowledge and experience but also seems genuinely enthusiastic about the product and the effect that ownership will have on your wellbeing. We have maintained regular contact with Martyn since making our purchase and he has always been very helpful. Anyone thinking of getting a hottub, I can only advise you to take the plunge and do it, they are worth every penny!
john hurley
john hurley
18:23 31 Dec 17
We bought our Hot tub a couple of years ago from Martyn @ Longacres Bybrook barn. We wholeheartedly feel the service we have had to date from Martyn to be outstanding. We've received advice and problem solving on tap (excuse the pun!) his knowledge is extensive and professional, Nothing is too much hassle. Our calls are answered promptly giving us peace of mind (most recently with our water quality issues) again Martyn is quick and efficient to problem solve and make things right. We thoroughly recommend Martyn's products and services and we could not be happier with the experience to date.
Paul Reynolds
Paul Reynolds
14:49 10 Oct 17
Could not recommend enough..!! These guys are so professional and unpressured they listened to us and steered us to the exact product that suited us. From the initial point of interest and testing all of the products right through to the delivery and after call once our tub had been installed they have been there to help and advise. Thank you Martyn and Paul
Colin Babbs
Colin Babbs
07:29 07 Jul 17
The best move we made was going into HotSpring World, Ashford and make an enquiry about Hot tubs. Martyn and his team of professionals made the whole experience from purchase to installation a total pleasure and I couldn't thank them all enough. Martyn is polite, friendly and very knowledgable about the excellent product he sells. If like us you're considering the possibility of a hot tub, the first and best move you could make is to visit Martyn at HotSpring World, Longacre Garden Centre Ashford, and tell him I sent you. Thanks again Martyn.
Gary Cradock
Gary Cradock
08:53 11 Apr 17
Bought our Hot tub a few years ago. Martyn was great then, and the customer service and advice since then has been second to none. From buying more chemicals to maintainance issues he is always there for help and advice. If your considering buying a Hot tub I would highly recommend buying from Martyn and his team.
Ray Johnston
Ray Johnston
15:50 07 Apr 17
HotSpring World of Ashford has a Sales team that are so knowledgable and professional. From our first inquiry and purchase back September 2015. both Martyn and Paul have far exceeded our expectations in after sales service. I would highly recommend HotSpring World at Bybrook Barn Garden Centre to anyone looking to buy a Hot Tub.
Fattony Fattony
Fattony Fattony
19:33 29 Mar 17
If your thinking of purchasing a Hot Tub, make this your first port of call. Martyn and Paul really know their stuff, nothing is too much trouble for them. The after care is second to none, whether its balancing the water or operating the tub,freindly advice is always available. First class service!
Rosemary Gibson
Rosemary Gibson
19:31 28 Mar 17
What can I say, from start to finish both Martyn and Paul gave us outstanding service and advice. Nothing was too much trouble from the silly questions to the more technical water treatment. We were never made to feel daft. Martyn even helped us on his day off! I had said jokingly it's my birthday next week can I have it then and sure enough it was. Massive thank you to you both. Highly recommend to anyone looking to buy a hot tub.
Bob Lind
Bob Lind
12:53 20 Mar 17
We bought a Relay hot tub from Martin and Paul at Buybrook Barn Ashford last summer, it's been great and we use it about three times a week. Martin and Paul gave us so much support to get it going (like getting our heads around the chemicals and running it at the right temperature). You would be wrong in thinking that was it! Even now we are getting support from them, their after sales service and support is second to none, no question is too silly and believe me I've ask some silly questions, if they don't know the answer they will find out for you. We have no hesitation in recommending Hotspring World of Ashford to anyone. Well done Martin & Paul. Bob & Jenny Lind.
Peter Kent
Peter Kent
17:51 01 Mar 17
If you are thinking of buying a hot tub, do visit this place, now under direct ownership of Hot Springs, great quality hot tubs. Martyn, showroom manager, is very pleasant and knowledgeable, he'll do a good deal for you! Ensure you take your own cosie and jump into one of the hot tubs as important to feel the experience (you test a bed by lying on it, so too you need to get into a hot tub full of water), and there's a private changing area with towels etc. Enjoy, you won't be disappointed!
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Sinead Graf
Sinead Graf
17:36 27 Aug 19
We purchased a hot tub in May and the service was great. Daniel set expectations right from the beginning about delivery time - and was spot on. The third party that does the delivery were excellent - and Daniel provided the glue between the three parties. Would recommend HotSpring World Sevenoaks and definitely hot tubs!!
Brian Murray
Brian Murray
09:33 28 Jul 19
We purchased the Grandee Hot Tub and we couldn't have asked for better service. Both Daniel and Mark are extremely friendly and knowledgeable about the products. Daniel also recommended the crane company who were also excellent and the whole team have done an amazing job at getting the hot tub in place. The after sales service is also excellent and both Daniel and Mark are there to answer any questions you may have. I would say this is one of the best companies I have dealt with and it has been a pleasure buying our hot tub from you. We have already spent many hours in it! Would highly recommend.
Carl Goddard
Carl Goddard
10:02 24 Jun 19
Great experience from start to finish! Daniel was a great in helping me choose the right hot tub in the showroom. And the guys who done the delivery were 1st class too! Many thanks guys! Patio is almost finished, can't wait to get in. Cover needs a clean though lol
David Lake
David Lake
15:52 15 Jun 19
Having completed a good 10 months of research on purchasing a jacuzzi hot tub Mark and Daniel at HotSpring Sevenoaks were Incredible. Their really is no where else to buy your hot tub from trust me I’ve looked I purchased the 2019 flair Ace salt water system as standard and it’s a game changer, unbelievable and I am absolutely delighted with this purchase easily the beat purchase I have ever made. Thank you Mark and Daniel HotSpring are lucky to have you the customer service is the best I have personally witnessed ever.
David Sears
David Sears
18:58 29 May 19
Bought a HotSpring Aria hot tub recently. Shopped around different manufacturers and felt the HotSpring range was far superior. Mark was very helpful during the purchase process with lots of information / advice and the delivery and installation was also excellent. Very happy with our purchase so far and would happily recommend
Lisa Bromley
Lisa Bromley
12:31 15 Mar 19
Had visited 3 different showrooms and this by far was the best service and quality of products. Very helpful being able to try it out before buying. Delivery was great and very helpful. Wouldn't hesitate to recommend.
Tim Cartledge
Tim Cartledge
14:25 12 Mar 19
Bought a Grandee NXT from Daniel Warner at Hotspring World in January. Helped us enormously in choosing the right option and we got a great deal too. Installation went very smoothly and post-sales service also excellent. Would definitely recommend.
amy evans
amy evans
14:52 11 Dec 18
Very positive experience from start to finish. Having looked at other retailers of the endless pool, or that style, we felt happiest purchasing from here. lots of info and help with out being "pushy". Delivery and installation staff also faultless, and made the whole experience seamless.
Kully Robinson
Kully Robinson
12:10 08 Oct 18
Excellent service! We visited various hot tub companies before we made our decision. We we’re so impressed with the knowledge, professionalism and “lack of pressure” we placed our order with HotSprings. We dealt with Mark and he was fabulous! We would definitely recommend Mark and HotSprings to anyone who is potentially interested in purchasing a hot tub!
jamie osborne
jamie osborne
15:58 05 Oct 18
We love our hot tub, in it practically every night. Very welcoming and fast delivery and install, would recommend to anyone and everyone. Jamie from Tonbridge
Kerry Walker
Kerry Walker
06:10 07 Jun 18
Had a great buying experience, Daniel was very helpful and knowledge. We bought a hot tub that suited our needs and we are very happy with it. Would recommend.
Barnaby Wynter
Barnaby Wynter
10:15 22 May 18
Swimming Pool or Hot Tub? After dealing with HotSpring World of Sevenoaks there's no contest. Great range to see and experience too before purchase. Plenty of advice on which was best for our way of life. Got a good deal and a great recommendation for an electrician to connect the hot tub. Installation team were efficient and freindly (if perhaps a little messy) and left us with a working hot tub that we have been in almost every day since installation. Music , lights , bubble action. Really chuffed with our purchase.
Danny Stark
Danny Stark
21:36 02 Apr 18
Our Hot Spring Hot Tub is everything we hoped for and more! Daniel & The Hot Spring World Team have been extremely helpful throughout the process and made it easy for us to FINALLY have our own. Thanks again, Daniel... Cheers!
Vanessa MCCLOUD
Vanessa MCCLOUD
13:46 27 Mar 18
After making the decision to purchase a hot tub, I did some research and visited numerous showrooms, including having several wet tests. I finally decided to buy a Sovereign from HotSpring World in Sevenoaks; this was based on the quality of the product and the extensive information provided by Daniel. The finance options available were fantastic and I was able to get a great discount in the sales. There was a slight hitch with regards to delivery, but the delivery team were superb and went beyond the call of duty once the tub was finally installed. Feeling a little nervous about using the chemicals for the first time, I called Daniel and he very helpfully talked me through the process. It is still early days; we only got the hot tub three weeks ago, but we have already had a lot of fun in it.
Sam Carter
Sam Carter
15:07 23 Mar 18
Everyone has been so helpful in helping us choose the right hot tub, especially Daniel. It arrived yesterday and the delivery staff were fantastic too, thanks again to everyone who made it all run smoothly and Daniel is great for any after questions too.
Jen Nguyen
Jen Nguyen
18:18 13 Mar 18
I was in the market for a hot tub and decided to come in and check out what Hot Spring World has to offer. I worked with Daniel and he was very kind and informative. Not a pushy salesman at all and made the shopping experience very pleasant and easy. After gathering all the information I needed, I decided to go ahead and purchase a Vanguard from Daniel. The product and support from Daniel was outstanding and I cannot be more happy with my decision!
David and Kate Stevens
David and Kate Stevens
12:55 26 Dec 17
Excellent service throughout the process, very pleased with our hot tub which we purchased earlier this year.
Elaine Leadbetter
Elaine Leadbetter
22:43 17 Nov 17
Our Sovereign hot tub was installed two weeks ago following about three months of looking at various options before buying. Hotspring World Ashford was our first port of call following a wedding in the area and, after our extensive research, we ended up back at Hotspring World Sevenoaks, as it is closer to home, where we made our purchase. It's still early days but our hot tub is absolutely amazing and has certainly surpassed my expectation. I'm having much better nights' sleep and love it. Everything, from purchasing from Daniel, to installation, went very smoothly and I would highly recommend Hotspring World.
Mike Littleboy
Mike Littleboy
12:03 10 Nov 17
we have never bought a hot tub before; Daniel was excellent as he described the pros and cons of each version; there was no pressure selling either; the ordering, payment and more importantly, delivery and installation were excellent. would recommend HotSpring World to anyone in the future
Will Hughes
Will Hughes
13:52 19 Sep 17
Daniel has been fantastic from day one! I have had the limelight flaire for over a month now and there are no regrets. Danie? is always there for any questions and any advice we need. I recommend hotsprings to anyone due to the quality of product and service.
Alan Paterson
Alan Paterson
11:17 28 Aug 17
We purchased an Envoy NXT hot tub from Daniel and the service start to finish was excellent. Spent quite a bit of time researching other manufacturers and decided to go with HotSpring given Daniels recommendation, HotSprings long standing history and other customer reviews we read online. We are delighted with our purchase and would highly recommend.
Gordon Vos
Gordon Vos
12:56 10 Aug 17
Fantastic customer service, Daniel was brilliant. Delivery also fantastic, gave us lots of information on our new hot tub. I would highly recommend a visit. Overall, extremely happy.
Nicole Coll
Nicole Coll
20:14 30 Jul 17
Fantastic experience as hot tub novices was a complete pleasure from showroom visit through to delivery and after sales follow up. Would highly recommend
Richard B
Richard B
10:54 26 Jul 17
This is our first hot tub and early days (installed couple of weeks ago) - so far we are delighted and all the family really enjoying. Checked around quite a bit before making the purchase and strongly recommend anyone thinking of buying to have a "wet test" which was the clincher for us to buy a Grandee. No sales pressure from Daniel at HotSpring World Sevenoaks and we have been very pleased with purchase process and overall service. Slight glitch on delivery as they did not check sufficiently concerning access but redelivery quickly arranged and no problems second time. After sales support very good sofar. Overall excellent and would not hesitate to recommend.
Suzie Francis
Suzie Francis
17:15 12 Jun 17
Brilliant service. Daniel has been excellent from the first visit to the installation. The hot tub he recommended is exactly what we wanted. The after sale service has been of the highest order as well. I wouldn't go anywhere else and total recommend Hot Spring World of Sevenoaks and Daniel to anyone.
Rob Mewis
Rob Mewis
12:32 06 Jun 17
Daniel was 1st class, knowledgeable and helpful . He said, after visiting his showroom," go and do some more research, you'll be back to buy from me"...and I did .The installation team were very efficient and made sure every aspect was covered.I Would highly recommend.
Kevin North
Kevin North
07:16 15 May 17
I recently purchased a hotspring highlife envoy . I'm extremely happy with my purchase . The delivery team couldn't do enough to help advise me on how to look after my hot tub . I can't believe how efficient this hot tub is .I have been doing some calculations and some experiments and this hot tub is so much cheaper to run than other hot tubs that are out there you can pay a lot less for a hot tub but you will pay a lot more in energy over the coming years and with energy costs going up and environment to think about I think it's was A good investment. The other thing to think about on a cheap hot tub is that you have to change the water more often. Which is time-consuming costly on energy bills and bad for the environment. the highlife range has a ACE System which means you can do a lot less water changes in a year
Jane Tozer
Jane Tozer
15:39 19 Apr 17
Daniel at Hotspring world was extremely helpful. Very informative without giving us any pressure . The whole process was very straightforward and we were enjoying our hot tub within 2 weeks. We would definately recommend this company.
Greg Snowdon
Greg Snowdon
14:05 05 Mar 17
Although still early days (had the hot tub for 3 weeks), we are very pleased with the hot tub and the service we have received from Daniel at HotSpring World Sevenoaks. We had been over to see Daniel a couple of times over the last year or so and wanted to buy one through him as he is local to us and came across as genuine and helpful, but we were just waiting for the right deal to come up. We got a good deal on a HotSpring Relay (2016 model) which came with the cover, cover lifter, set of steps and a starter chemical kit. The payment options available are really good and so much better than what was on offer the previous owners of the business. The options available include paying over a long time with a fairly low APR, which means the payments are low and more likely to be affordable for the everyday person. The team who delivered and installed the hot tub were great (from Hot Tub Assist). When they first arrived with the hot tub, they pointed out our patio had a camber. The base doesn’t have to be totally flat as in, it can have a bit of a slope as you would have coming away from your house, but it shouldn’t have a camber as that can put too much pressure on single points and damage the hot tub. So we got a wooden platform built which I prefer anyway as it means the hot tub is raised above the level of the patio (5 inches) so better for water run off. The installation guys were great and propped the hot tub up on its side and arranged to come back 2 days later to finish the installation. They could have came back the next day if we wanted but we couldn’t get the platform built that quickly. Keeping the water chemical balance right is very important, and although it is a bit of learning curve it isn’t onerous at all. Daniel clearly knows his stuff (been there for 10 years if I remember correctly) and has been providing us with plenty of support to help us with questions we have had. Quick tip – don’t use a pressure washer to clean the filter as they can be too powerful and can damage them. The hot tub is superb – it is such a fantastic luxury at an affordable price. We were considering going for a cheaper brand but they can be a bit of a false economy as tend to have far less insulation (checking the weight of the hot tub dry can help indicate this) than the HotSpring models so they will have to keep running the heater more and will lose temperature quicker shortening the time you can be in it during a session. The hot tub is pretty quiet too even when all the jets going. So far, we love the hot tub – total escapism only two feet from our back door. We are in it most days and enjoying star gazing on a clear night. The kids and their friends are loving it too. It helps get young ones to sleep at night. If you are looking to get a hot tub, I can definitely recommend Daniel at Hot Spring World.
Olivia Buckby
Olivia Buckby
12:05 04 Mar 17
We've recently purchased a hot tub and are delighted with this. The whole service from HotSpring World has been excellent: from Daniel, the delivery team and the commissioning. It's not often you think you have had a really good service! A few other things which have stood out: no hidden costs (in comparison to other showrooms), cheaper than similar products elsewhere and we never felt we were being pressurised to purchase. 5 stars!
Alexandra Harlock
Alexandra Harlock
13:58 14 Feb 17
My husband and I were looking for a hot tub and wanted to see some of the options rather than looking on the internet so we went to HotSpring World. Daniel was so helpful in explaining to us all of the options and the pros and cons of each. He was great in trying to find the hot tub for our budget- we now have one and we love it! He was great from buying to delivery to using it- still giving us advice when needed. Thanks, we love our tub!
David Howell
David Howell
23:26 12 Feb 17
My Wife and myself visited a few showrooms in surrounding areas while awaiting a settlement payment due to a bad experience from another hot tub company in sidcup, so I wanted to make sure I done all my research before investing in another hot tub. We visited Daniel in Sevenoaks on several occasions and nothing was too much trouble for him as he went through all the models, what they done and we had a few wets tests to determine which model we preferred which put us both at great ease. Daniel knowledge on hot tubs was amazing and he is very genuine nice guy too. I bought a Hot Springs Grandee NXT from Daniel and I have to say from ordering the tub to having it delivered was a joy and nothing was too much trouble and the whole process went smoothly. I have been enjoying the product since December 2016 and I would highly recommend going to see Daniel if you are looking to invest in a hot tub or swim spa. The Hot Springs product is I would say one of the best hot tubs manufactures around with great warranty which is backup up by a major manufacture of the hot springs product and with Daniel's expert knowledge and great approach to helping you chose a product I would highly recommend to go and meet him as the whole experience was 1st Class.
Helen McCabe
Helen McCabe
12:20 07 Feb 17
Myself and my husband visited HotSpring World on Sunday and found the customer service to be first class. Daniel was so helpful with his knowledge of hot tubs. To this end we purchased our first ever hot tub and look forward to receiving this soon. Would definitely recommend to a friend. Heli and Andy McCabe
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